Shipping & Returns Policy

Shipping & Returns Policy

Shipping

At HiViz Workwear, we operate as a direct dispatch or drop shipment business, partnering closely with our suppliers to offer competitive pricing and a broad range of products online. Here’s what you need to know about our shipping:

Direct Dispatch:

• Most orders are shipped directly from our suppliers, reducing shipping times.
• Some items are shipped from our warehouse after being ordered from the supplier.

Delivery Australia-Wide:

Shipping fees are based on groups of brands or As Per Suppliers as per below Table

• Big & Bulky items will have special shipping rates displayed at checkout.

• Decorated garments may incur additional delivery costs based on weight, communicated during quoting.

1. Delivery Conditions:

   • Deliveries are made on business days only; no deliveries on weekends or public holidays.
   • All deliveries require Correct full address, parcels will not be left unattended unless specified by the customer.

2. Delivery Timeframe:

   • Estimated delivery within 3-10 business days.
   • Delivery times may vary due to stock availability, remote locations, weather, or unforeseen circumstances.

3. Pre-Order Items:

   • Pre-order item dates are estimates; delays of up to a week may occur.
   • Orders with pre-order items will ship together upon availability. Separate orders are required for immediate shipment of non-preorder items.

Returns

1. Return Policy:

   • No Returns Accepted on Clearance or Special Order Items.
   • Returns for change of mind are accepted within 7 days of receipt.
   • A restocking fee of $25 or 15% (whichever is greater) applies, covering return costs to suppliers.
   • Items must be unused, in original packaging with tags and manuals intact.
   • Attach a copy of the invoice or proof of purchase.
   • Postage for change of mind returns is the responsibility of the sender.

2. Refunds:

   • Refunds are issued to the original payment method, minus original delivery costs.
   • If the original purchase included free delivery, the cost of delivery will still be deducted from the refund.
   • All returns must be received within 2 weeks of approval to avoid rejection.

3. Faulty Goods:

   • Contact us to discuss faults and warranty terms.
   • Postage for faulty goods returns is the sender’s responsibility.
   • Depending on the fault, we may arrange repair, exchange, or store credit upon approval and proof of purchase.

4. Australian Consumer Law:

   • Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

5. Return Address:

   • All returns should be sent to:

   HiViz Workwear Warehouse 
   Southern River, WA, 6110

Send us Email info@hivizworkwear.com.au or Call us on 0403 774 791 for any return or Exchange inquiry or Fill the form Below.